Inspection outcome: Standards met
Last inspection: 18/10/2019
Pharmacy context
This is a community pharmacy attached to a medical centre. It is situated in a residential area in Wigan. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a minor ailment service. A number of people receive their medicines in multi-compartment compliance aids.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team follow written procedures to help them work effectively. But the procedures have not been updated for several years, so they may not always reflect current practice. The pharmacy keeps the records it needs to by law. But members of the team do not always record things that go wrong, so they may miss some learning opportunities.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload. Members of the pharmacy team are appropriately trained for the jobs they do. And they complete some additional training to help them keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. A consultation room is available to enable private conversations.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access, and they are generally well managed. But the pharmacy team does not always know when people are receiving higher-risk medicines. So it might not always check that the medicines are still suitable, or give people advice about taking them. The pharmacy team carries out some checks to make sure medicines are in good condition. But it does not always keep records, so it can't show that the checks have been done properly.
Principle 5. Equipment and facilities
The pharmacy’s team members have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |