J & LC Clark Chemists (1092739)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. 

Principle 2. Staff

The pharmacy has some systems in place to make sure it has enough staff with the right skills to provide its services. The team members understand their roles and responsibilities in providing services. They support each other in their day-to-day work. And they feel comfortable raising any concerns they have. The pharmacy’s team members are supervised in their training or work under supervision during training. They complete ongoing training on an ad-hoc basis. But the team do not record any training undertaken. So, team members may miss opportunities to complete learning relevant to their role.

Principle 3. Premises

The pharmacy's premises are of a suitable size for the services it provides. And people can have private conversations with the team in a consultation room.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And it displays some information about health-related topics. It gets its medicines from reputable suppliers. If the pharmacy receives an alert that a medicine is no longer safe to use, the team take the correct action to return it to the supplier. The pharmacy generally stores medicines well. And supports people by supplying medicines in multi-compartment compliance packs. This helps people to take their medicines on time. But the pharmacy team doesn't regularly supply patient information leaflets with these packs. So, people may not have all the information they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.