Inspection outcome: Standards met
Last inspection: 19/02/2024
Pharmacy context
This is a pharmacy in the town of Innerleithen in the Scottish Borders, which serves a local and rural community. Its main activities are dispensing NHS prescriptions and providing some people with their medication in multi-compartment compliance packs to help them take their medicines safely and effectively. It provides the NHS Pharmacy First service and has a delivery service taking medicines to people in their homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has written
procedures to manage risk and help its team members provide services safely.
Team members record errors they make during the dispensing process, and they
take appropriate action to help prevent a recurrence of a similar error. They keep
the records required by law and respond effectively to concerns for people
accessing the pharmacy’s services.
Principle 2. Staff
The pharmacy has suitably
skilled and qualified team members to help manage the workload. They receive
ongoing learning to help develop their skills and knowledge. They ensure
medicines are sold appropriately and ask appropriate questions to ensure
medicines are suitable for people.
Principle 3. Premises
The pharmacy premises are secure, clean and suitable for the services it provides. It has appropriate facilities where people can have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy manages the
delivery of its services safely and effectively. And it makes them accessible
to people. Team members ensure they supply people with the necessary
information for them to take their medicines safely and effectively. They
source medicines from licensed wholesalers and complete checks to ensure they
are suitable to supply. And they respond effectively to alerts about the safety
of medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |