I.G. Todd Ltd (1033304)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks to its services. It protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen during dispensing. And they use this information to learn and reduce the risk of further errors. But they may miss opportunities to improve as they do not always collect information about the causes of these mistakes. The pharmacy team members follow written procedures to complete their required tasks. But the pharmacy doesn’t regular update these procedures. And the procedures don’t always reflect how pharmacy team members carry out their tasks. So, there may be confusion about the most effective way to deliver pharmacy services.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They feel comfortable making suggestions to help improve pharmacy services. Pharmacy team members complete ad-hoc training. And they learn from the pharmacist and each other to help develop their knowledge. But they are sometimes unable to find time during work to access the training materials available to help keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people. And the pharmacy has systems in place to help provide its services safely and effectively. Pharmacy team members take steps to identify people taking high-risk medicines. And they provide these people with advice to help them take their medicines safely. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And they generally manage this service well. But they could improve the record keeping associated with this service. The pharmacy team members source, store and manage medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.