Inspection outcome: Standards met
Last inspection: 17/07/2023
Pharmacy context
This pharmacy is located on a business park in a residential area of Stoke-on-Trent. It is not open to the public and instead it provides NHS services at a distance. The pharmacy has a website www.iclickpharmacy.co.uk which provides information about its services. It mainly dispenses and delivers prescriptions to people in the local area, but it sometimes supplies people who live further afield. The pharmacy also supplies some medicines in multi compartment compliance aid packs, to help make sure people take their medicine at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks, and it keeps the records it needs to by law. Its team members are clear about their roles, and they understand how to keep people’s private information safe. The pharmacy encourages feedback to help identify where services could be improved.
Principle 2. Staff
Pharmacy team members are suitably trained for the jobs that they do, and they feel comfortable raising concerns and providing feedback. But there is no structured ongoing learning in place, so the pharmacy may not always be able to show how team members keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is secure and suitably maintained. It provides adequate space for the delivery of pharmacy services. And its website appears professional and provides useful information about the pharmacy’s services.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible and suitably managed so that people receive appropriate care. The pharmacy sources it medicines from reputable suppliers, and team members complete some checks to help make sure that medicines are suitably stored and fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Team member use equipment in a way that protects people’s privacy.
Pharmacy details
Unit 89
Shelton Enterprise Centre
Bedford Street
Stoke-on-Trent
ST14PZ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |