Inspection outcome: Standards met
Last inspection: 10/10/2019
Pharmacy context
The pharmacy is in a small parade of shops a short distance from the city centre of Norwich. The pharmacy dispenses NHS prescriptions. And it provides Medicines Use Reviews (MURs) and occasional New Medicine Service (NMS) consultations. The pharmacist provides a travel vaccination service as well as flu vaccinations in the winter months. The pharmacy offers a range of Health-checks including blood pressure, glucose and cholesterol as well as a smoking cessation service. The pharmacy assembles medication into multi-compartment compliance packs for a significant number of people who need help managing their medicines. This includes a large number of people who have packs assembled weekly and three residential care homes. It delivers medicines to people in their homes on five days a week. The pharmacy provides consultation space for a chiropodist and physiotherapist.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records its mistakes and learns from these to reduce future risk. It keeps the records it needs to by law and its team members have clear roles and responsibilities. It asks the people who use the pharmacy for feedback. Team members know how to protect vulnerable people. And they keep people’s personal information safe.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. They are appropriately trained and have a good understanding about their roles and responsibilities. They make suggestions to improve safety and workflows where appropriate. They are provided with feedback to identify any opportunities for development or learning.
Principle 3. Premises
The pharmacy team keeps the pharmacy secure, clean and tidy. The pharmacist has an area to check prescriptions and this is kept clear to help reduce the risk of mistakes. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. It gets its medicines from reputable suppliers and largely stores them properly. It makes sure that multi-compartment compliance packs for people who need help managing their medicines are dispensed safely. Its team members identify and give advice to people taking high-risk medicines to make sure that they are taken safely. And team members take the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services and it largely maintains it appropriately. The pharmacy uses its equipment to help protect people's personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |