Humberston Pharmacy (1032473)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures and processes in place to manage the risks associated with the services it delivers. The pharmacy advertises how people can provide feedback about its services. Pharmacy team members follow procedures and understand their roles and responsibilities. They know how to protect vulnerable people. And they keep people's information secure. Pharmacy team members record and discuss the mistakes they make. And they engage in reviews to inform the safety and quality of the pharmacy’s services. It generally keeps all records it must by law. But some gaps in these records occasionally result in incomplete audit trails.​

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable staff to provide its services. The pharmacy encourages its team members to engage in continual learning. Pharmacy team members engage in regular reviews to help identify and minimise risks during the dispensing process. They understand how to feedback concerns about the pharmacy and their feedback is listened to and acted upon appropriately.

Principle 3. Premises

The premises are secure and are maintained to the standards required. The workspace is adequate for the workload. But the dispensary is cluttered, and storage space is at capacity. The pharmacy team members have raised concerns about the management of the available space. And the pharmacy has listened to their feedback, so it can make changes to reduce the risks. The pharmacy has private consultation facilities in place. These help to protect the confidentiality of people accessing its services.

Principle 4. Services, including medicines management

The pharmacy promotes its services and makes them fully accessible to people. It engages well with people to promote improvements to their health and wellbeing. And it works effectively to promote pharmacy led services to reduce the impact on other healthcare providers. The pharmacy has some records and systems in place to make sure people get the right medicines at the right time.  The pharmacy obtains its medicines from reputable sources. And it generally stores and manages them appropriately to help make sure they are safe to use. It has systems in place to provide assurance that its medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy team has access to all the equipment it needs, for providing its services. It monitors this equipment to ensure it is safe to use and fit for purpose.