Inspection outcome: Standards met
Last inspection: 15/09/2020
Pharmacy context
This is a community pharmacy on a main road in a city suburb. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And it supplies a range of over‐the‐counter medicines. The pharmacy had changed ownership within the past year and had a new superintendent pharmacist who worked full-time in the pharmacy. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for services to ensure they provide them safely. They review processes and change them as required making use of team members’ skills to work efficiently and safely. They record mistakes to learn from them and make changes to minimise the chance of the same mistakes happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced team members to safely provide services. They are trained and competent for their roles and the services they provide. The pharmacy gives them time for training during the working day. Team members can make decisions within their competence to provide safe services to people. They know how to make suggestions and raise concerns if they have any to keep the pharmacy safe.
Principle 3. Premises
The pharmacy premises are safe and clean and suitable for its services. And they are secure when the pharmacy is closed. The team uses the design and layout of the dispensary effectively for different activities. Team members use private rooms for private conversations with people. Other people cannot overhear these conversations.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services, using different approaches during the COVID-19 pandemic. It provides safe services. Team members support people by giving them information and suitable advice to help them use their medicines. And they provide extra written information to people taking higher-risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |