Inspection outcome: Standards met
Last inspection: 10/03/2020
Pharmacy context
A community pharmacy set on a parade of shops in the centre of Chertsey. The pharmacy opens six days a week. And most people who use it live or work close by. The pharmacy sells a range of over-the-counter (OTC) medicines and some health and beauty products. It dispenses NHS and private prescriptions. And it provides multi-compartment compliance packs (compliance packs) to help people take their medicines. The pharmacy offers Medicines Use Reviews (MURs) and the NHS New Medicine Service (NMS).
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks well. And it has written procedures to help make sure its team works safely. The pharmacy keeps most of the records it needs to by law and it has adequate insurance to help protect people if things do go wrong. It asks people using it services for their views. Members of the pharmacy team can explain what they do, what they’re responsible for and when they might seek help. They review the mistakes they make to try and stop them happening again. They understand their role in protecting vulnerable people. And they generally keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team generally don’t have time set aside so they can train while they’re at work. But they use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy has a room where people can have private conversations with members of the pharmacy team. The pharmacy provides a clean and professional environment for people to receive healthcare in. But its team members don’t always have the workspace they need to work in.
Principle 4. Services, including medicines management
The pharmacy provides services people can access. Its working practices are generally safe and effective. It gets its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they generally dispose of waste medicines properly too.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |