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Pharmacy inspections

Inspection reports and learning from inspections

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Holm Pharm (1041950)

GPhC Reference 1041950

Inspection outcome: Standards met

Last inspection: 17/05/2019

Pharmacy context

The pharmacy is on the main road in the centre of Menstrie, and it lies 5 miles east-north-east of Stirling. The pharmacy provides an NHS prescription collection service. And it offers a range of extra services. The pharmacy supplies medicines in multi-compartmental compliance packs to help people take their medicines. And it provides a prescription delivery service when needed. A consultation room is available, and people can be seen in private.

 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy team members carry out checks to make sure the pharmacy is running safely. The pharmacy team discusses the need for new safety measures. And agrees when service improvement is needed. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it trains the pharmacy team to keep confidential information safe. People using the pharmacy can raise concerns.  And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.


 

Principle 2. Staff

Standards met

The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And they identify and discuss their learning needs at regular review meetings.  This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. They can speak up and suggest service improvements. They share ideas and learnings to keep services are safe.  

 

Principle 3. Premises

Standards met


The premises are clean and provide a safe, secure and professional environment for patients to receive healthcare.


Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services to the local population​. It dispenses multi-compartmental compliance packs for people who need extra help with their medicines. And provided an NHS prescription collection and delivery service when needed. The pharmacy provides service information in the window. But, it only provides a limited range of information leaflets for self-selection. This could be improved upon to ensure that people are up to date. The pharmacy manages its services. And updates the pharmacy team about high-risk medicines. This means that staff are up to date with current safety messages. The pharmacy sources, stores and manages medicines to ensure they are fit for purpose. And it has the capability to follow the new falsified medicines directive.


Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services.


Pharmacy details

Mains Street East
MENSTRIE
FK117BJ
Scotland

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View inspection report (PDF 121.6KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards