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Pharmacy inspections

Inspection reports and learning from inspections

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Holden’s Chemist Express (1115447)

Inspection outcome: Standards met

Last inspection: 31/07/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

The pharmacy is on a housing estate in the Nottinghamshire town of Newark-on-Trent. Its main services include dispensing NHS prescriptions, selling over-the-counter medicines and providing advice to people. It provides some NHS consultation services including the New Medicine Service (NMS), NHS blood pressure check service and NHS Pharmacy First service. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.

This was a reinspection following an inspection in April 2025 where the pharmacy did not meet Standard 4.3. This reinspection mainly focused on the Standard which had previously not been met along with some areas for improvement identified at the previous inspection. The pharmacy has improved since the last inspection. It has acted in a timely manner to review and improve its medicine storage arrangements. And it is conducting regular checks to ensure its medicines continue to be held safely. Team members demonstrate the actions they are taking to reduce risk when working. They record mistakes that happen during the dispensing process. And they engage in shared learning opportunities to help them understand the risks they identify and put measures in place to manage them.


Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards met

Principle 4. Services, including medicines management

Standards met

Pharmacy details

Hawtonville
77 Eton Avenue
NEWARK
NG244JH
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards