H.J. Everett (Chemist) Ltd. (1031870)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy has safe working practices. Members of the pharmacy team usually monitor the safety of their services by recording their mistakes and learning from them. Team members proactively protect the welfare of vulnerable people. And, they protect people’s private information well. The pharmacy maintains most of its records appropriately in accordance with the law. But it does not always formally review its internal mistakes or record enough information in its private prescription records. This makes it harder for them to spot patterns to help prevent the same mistakes happening again. And they may not have enough information available if problems or queries arise in the future.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are suitably trained for the tasks they undertake, or they are undertaking the appropriate training. They have a clear understanding of their responsibilities. Team members keep their skills and knowledge up to date by completing regular training. And they can make suggestions to make the pharmacy’s services more efficient.

Principle 3. Premises

The pharmacy's premises provide a suitable environment to deliver its services. The pharmacy is clean, it is professional in its appearance. And, it has enough space to safely provide its services.

Principle 4. Services, including medicines management

The pharmacy generally provides its services in a safe manner. It ensures they are easily accessible to people. The pharmacy obtains its medicines from reputable sources, it stores and generally manages its medicines appropriately. But team members don't always identify, record or ask enough information when people are prescribed higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. The pharmacy keeps its equipment clean and uses its facilities appropriately to protect people’s privacy.