Inspection outcome: Standards met
Last inspection: 02/05/2019
Pharmacy context
This is a community pharmacy located within the village of Titchfield in Hampshire. Mainly older people use the pharmacy’s services. The pharmacy dispenses NHS and private prescriptions. It provides some services such as Medicines Use Reviews (MURs) and the New Medicine Service (NMS). And, it supplies some people with their medicines inside multi-compartment compliance packs, if they find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
The pharmacy manages some risks effectively. It has written instructions to help with this. But, the pharmacy team has not read them. This increases the chance of mistakes happening. Pharmacy team members deal with their mistakes responsibly. But, they are not recording or reviewing all of them. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. And, the pharmacy does not display information about how people can complain about the pharmacy. This makes it harder for people to know who to raise concerns with and could mean that the pharmacy misses opportunities to improve its services. The pharmacy’s team members generally understand how they can protect the welfare of vulnerable people. But, some of the pharmacy's records are not always kept in accordance with the law. This means that the team may not have all the information needed if problems or queries arise.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members are trained well. They understand their roles and responsibilities. And, they keep their skills and knowledge up to date by completing regular training.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide a professional environment to deliver its services.
Principle 4. Services, including medicines management
The pharmacy sources, stores and manages most of its medicines appropriately. Team members make checks to ensure that medicines are not supplied beyond their expiry date. But, the pharmacy has no up-to-date written details to demonstrate this. So, the team may not always be able to show that all stock is safe to use. In general, the pharmacy provides its services safely and effectively. But, it doesn’t always identify all people on high-risk medicines such as blood-thinning medicines. This may mean that it is missing opportunities to ensure that people are taking their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |