Herrington Medical Centre Pharm. (1037495)

Inspection summary findings

Principle 1. Governance

The pharmacy doesn’t adequately identify and manage all the risks associated with its services. The pharmacy does not have written procedures for several key parts of its services. And team members have not read all the current standard operating procedures. Team members discuss some of the errors they make in the dispensing process, but do not record or fully analyse their mistakes. So, they may miss opportunities to learn and make services safer. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information.

Principle 2. Staff

The pharmacy has suitably skilled and qualified team members to manage its workload. Team members receive the correct training for their roles and they complete some additional regular training to maintain their knowledge and skills. They receive informal feedback about how they are performing.

Principle 3. Premises

The pharmacy premises are suitable for the services provided. It has private consultation facilities where people can have confidential conversations with a pharmacy team member if needed. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy provides a range of services to support people's health needs. It manages its services and makes them easily accessible to people. The pharmacy receives its medicines from reputable sources and stores them appropriately. The team carries out checks to help ensure the medicines are kept in good condition.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.