Heritage Pharmacy (1101424)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it advertises and responds to feedback about its services appropriately. Pharmacy team members understand how to recognise, and report concerns to protect the wellbeing of vulnerable people. They act openly and honestly by sharing information when mistakes during the dispensing process happen. And they act to reduce risk following these types of concerns. The pharmacy team members keep the records they must by law up to date. But they do not complete regular audits of the quantities for some of these records. And the pharmacy hasn’t updated its procedures for managing these medicines for some time. This may make it more difficult for the pharmacy to show how it is managing these medicines in accordance with best practice.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. The pharmacy promotes how its team members can provide feedback. It is good at listening to this feedback. And uses it to inform changes to the way the pharmacy manages its services. Pharmacy team members engage in conversations relating to managing their work load and patient safety. And they receive some support for ongoing learning at work.

Principle 3. Premises

The pharmacy is secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy advertises its services and it makes them accessible to people. It has procedures to support the pharmacy team in delivering its services. And its team members follow these procedures. The pharmacy obtains its medicines from reputable suppliers. And it stores and manages its medicines safely and securely. Pharmacy team members take opportunities to speak to people about their health and wellbeing. But they don’t always supply information leaflets with medicines to help people take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.