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Pharmacy inspections

Inspection reports and learning from inspections

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Heatherside Pharmacy (1036413)

Inspection outcome: Standards met

Last inspection: 15/09/2020

Pharmacy context

A community pharmacy set on a parade of shops in a residential area of Camberley. The pharmacy is part of a small chain of pharmacies. It opens six days a week. And most people who use it live nearby. The pharmacy sells a range of over-the-counter (OTC) medicines. And it sells some health and beauty products too. The pharmacy dispenses people’s prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy provides Medicines Use Reviews (MURs) and the NHS New Medicine Service (NMS). And it also offers winter influenza (flu) vaccinations and blood pressure checks. The pharmacy supplies medicines to people who live in a few nearby care homes. And it provides multi-compartment compliance packs (compliance packs) to help people take their medicines. This inspection took place during the coronavirus (COVID-19) pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages its risks appropriately. And it has written procedures to help make sure its team works safely. The pharmacy keeps most of the records it needs to. And it has adequate insurance to help protect people if things do go wrong. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They review the mistakes they make. So, they can try to stop them happening again. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy has enough people in its team. Members of the pharmacy team undergo training for the jobs they do. So, they can deliver safe and effective care. They work well together and make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy and its services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets or incentives.

Principle 3. Premises

Standards met

The pharmacy provides an adequate environment for people to receive healthcare. And its premises are clean and tidy. The pharmacy has a room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access. Its working practices are safe and effective. And its team is helpful. The pharmacy offers flu vaccinations and keeps records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources. And it stores most of them appropriately and securely. Members of the pharmacy team generally carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. The pharmacy team disposes of most people’s unwanted medicines properly too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.

Pharmacy details

6 Heatheridge Arcade

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards