This website uses cookies to help you make the most of your visit.
By continuing to browse without changing your settings, you agree to our use of cookies.
Give me more information

Pharmacy inspections

Inspection reports and learning from inspections

Skip to Content (Press Enter)

Heathcote Pharmacy (9012155)

Inspection outcome: Standards met

Last inspection: 19/01/2024

Pharmacy context

This is a recently registered independent community pharmacy situated in a large residential estate in Warwick, Warwickshire. It sells a range of over-the-counter medicines, dispenses prescriptions, and it administers seasonal flu vaccinations. The pharmacy also dispenses medicines in multi-compartment compliance packs for one person who needs assistance in managing their medication at home.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has systems to help ensure risks associated with its services are identified and managed. It keeps the records it needs to by law, and it has processes to protect people’s confidential information. Team members record and review their mistakes so that they can learn and improve from these events. And they understand how they can help and protect vulnerable people.

Principle 2. Staff

Standards met

Members of the pharmacy team have the appropriate skills and qualifications to deliver the pharmacy's services. And they can manage their current workload safely.

Principle 3. Premises

Standards met

The pharmacy is clean and it is suitable for the provision of healthcare services. It has consultation rooms, so people visiting the pharmacy can receive services and speak to team members in private.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy supplies medicines safely and people with diverse needs can access its services. It gets its medicines from licensed wholesalers and team members take the right action in response to safety alerts and medicine recalls so that people get medicines and medical devices that are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. Equipment is suitably maintained and team members use the equipment in a way that protects people’s privacy and dignity.

Pharmacy details

Unit 3
Lower Heathcote Square
Vickers Way

Find nearby pharmacies

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards