Inspection outcome: Standards met
Last inspection: 11/04/2019
Pharmacy context
This community pharmacy is situated on a busy road on the outskirts of Leicester. The pharmacy dispenses NHS and private prescriptions. It supplies medicines in multi-compartment compliance aids. Other services provided by the pharmacy include selling over-the-counter medicines, Medicines Use Reviews (MURs) and the New Medicine Service (NMS). The services are provided by a husband and wife team, both of whom are pharmacists.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most of the risks associated with the provision of its services. The pharmacy has adequate processes in place for learning from mistakes. The pharmacy team members have defined roles and accountability. They manage people's personal information adequately and know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff who are properly trained for the job they do. They keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and maintained appropriately. But the consultation room and dispensary were very cluttered which presented an unprofessional image. The pharmacy mainly protects people's personal information. The premises are secure from unauthorised access during working hours and when closed.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. Its team members are helpful and give appropriate advice to people. The pharmacy obtains its medicines and medical devices from reputable sources. It generally stores them safely. And it takes the right actions if any medicines or devices are not safe to use to protect people's health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers. It mainly adequately maintains the equipment and facilities that it uses.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |