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Pharmacy inspections

Inspection reports and learning from inspections

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Healthcare Pharmacy & Travel Clinic (1038432)

Inspection outcome: Standards met

Last inspection: 20/08/2019

Pharmacy context

This is a community pharmacy located on a parade of local shops in Wylde Green area of Sutton Coldfield. The pharmacy dispenses NHS prescriptions and provides some other NHS funded services. The pharmacy team dispenses medicines into weekly packs for people that can sometimes forget to take their medicines and provides medicines to care homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. It protects people’s private information and keeps the records it needs to by law. People can give feedback and make a complaint about the services. The team follows written instructions to make sure it works safely. The team members record their mistakes so that they can learn from them. And they make changes to stop the same sort of mistakes from happening again.

Principle 2. Staff

Good practice

The pharmacy has enough team members to manage the current workload and the services that it provides. The team members plan absences, so they always have enough cover to provide the services. They work well together in a supportive environment and can raise concerns and make suggestions. People who work in the pharmacy completed ongoing training to help keep their skills and knowledge up-to-date.

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for people to receive healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are well managed. It sources and supplies medicines safely. The team members are helpful and make sure people have all the information they need so that they can use their medicines safely. Pharmacy staff check their stock regularly to make sure medicines are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely.

Pharmacy details

416 Birmingham Road
Wylde Green
SUTTON COLDFIELD
B721YJ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards