Inspection outcome: Standards met
Last inspection: 20/08/2019
Pharmacy context
This is a community pharmacy located on a parade of local shops in Wylde Green area of Sutton Coldfield. The pharmacy dispenses NHS prescriptions and provides some other NHS funded services. The pharmacy team dispenses medicines into weekly packs for people that can sometimes forget to take their medicines and provides medicines to care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It protects people’s private information and keeps the records it needs to by law. People can give feedback and make a complaint about the services. The team follows written instructions to make sure it works safely. The team members record their mistakes so that they can learn from them. And they make changes to stop the same sort of mistakes from happening again.
Principle 2. Staff
The pharmacy has enough team members to manage the current workload and the services that it provides. The team members plan absences, so they always have enough cover to provide the services. They work well together in a supportive environment and can raise concerns and make suggestions. People who work in the pharmacy completed ongoing training to help keep their skills and knowledge up-to-date.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy’s services are well managed. It sources and supplies medicines safely. The team members are helpful and make sure people have all the information they need so that they can use their medicines safely. Pharmacy staff check their stock regularly to make sure medicines are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |