Health gate Pharmacy (1035561)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages the risks associated with its services. It has some good processes for managing safety. And its team members are committed to reviewing risk and sharing learning to help continuously drive improvement. The pharmacy keeps people’s confidential information secure. And it generally keeps all records it must by law in good order. The pharmacy advertises how people can feedback about its services. And its team members use the feedback they receive to inform how they work. Pharmacy team members know how to identify, and report concerns to help protect the health and wellbeing of vulnerable people.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services safely. Its learning and development strategies encourage its team members to expand their knowledge and skills. Pharmacy team members engage in regular team discussions that reflect on current practice and help plan for future change. And team members work enthusiastically in their roles. They understand the importance of sharing learning to improve safety across the pharmacy. And they know how to raise a concern at work.

Principle 3. Premises

The pharmacy is appropriately clean and secure. It offers a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy services are readily accessible to people. It obtains its medicines from reputable sources, and it stores them safely and securely. Pharmacy team members are committed to engaging with people about their health and wellbeing. They show how they reach out to people through the pharmacy’s health campaigns. The pharmacy team identifies higher-risk medicines to help make sure people taking these medicines have the support they need. It works effectively with other healthcare providers involved in a person’s care. And it provides relevant information when supplying medicines to help people take them safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment for providing its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment in a way which protects people’s privacy.