Health First Pharmacy (1035216)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages most risks appropriately. Pharmacy team members deal with their mistakes responsibly. But, they are not always recording all the details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening. The team in general, understands how to protect the welfare of vulnerable people. And, the pharmacy protects people's private information well. But the pharmacy does not always maintain all of its records, in accordance with the law. This could mean that team members may not have all the information they need if problems or queries arise.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. In general, pharmacy team members understand their roles and responsibilities. They are provided with resources to complete ongoing training. This helps to ensure that their skills and knowledge are kept up to date.

Principle 3. Premises

The pharmacy's premises are secure and provide an appropriate environment for the delivery of its services.

Principle 4. Services, including medicines management

The pharmacy team is helpful and tries to ensure people with different needs can easily access the pharmacy’s services. The pharmacy sources, stores and manages most of its medicines appropriately. Members of the pharmacy team try to ensure their services are provided safely. They highlight prescriptions that require extra advice and they take extra care with most people receiving high-risk medicines. This helps ensure that people can take their medicines safely. But, team members fill compliance aids, then leave them unsealed while they wait for them to be checked. This means the medicines are not very well protected if left overnight and may also increase the risk of mistakes happening. 

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities it needs, to provide its services safely.