Hayes Town Pharmacy (1109250)

Inspection summary findings

Principle 1. Governance

In general, the pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. They discuss any mistakes they make and share information on what could go wrong to help reduce the chance of making mistakes in future. But team members do not do enough in the way that they gather information and use it to learn and improve. And, they do not always keep the pharmacy’s records in the way the law requires.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services

Principle 3. Premises

In general, the pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services. But the pharmacy’s decor does not look as clean as it could in some areas and needs to be refreshed.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively and makes them available to everyone. The pharmacy generally manages its medicines safely and effectively. It checks stocks of medicines regularly to make sure they are in date and fit for purpose. But, it does not carry out all of its checks as thoroughly as it could. And it does not store all of its medicines appropriately, once they have been removed them from their original packs. Team members generally give people the advice they need. But, they do not always give people enough information to help them take their medicines safely and properly.​

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities for the services it provides. In general, it uses its facilities and equipment to keep people’s information safe.