Inspection outcome: Standards met
Last inspection: 12/09/2024
Pharmacy context
The pharmacy is near Euston Station in northwest London. It dispenses NHS prescriptions and it supplies medicines in multi-compartment compliance packs for people who find it difficult to manage their medicines. The pharmacy delivers medicines to people’s homes. People who use the pharmacy do not visit the premises in person.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It identifies and manages the risks involved in providing its services. And it has suitable written instructions which help its team members to work safely and effectively. People who use the pharmacy can leave feedback online to help it do things better. The pharmacy keeps the records it needs to by law to show how it supplies its services and medicines safely. The pharmacy team members protect people’s private information and they understand their role in safeguarding vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together to manage their workload and deliver services. They are suitably qualified or in training to have the appropriate skills for their roles. And the pharmacy supports them with their ongoing training. The pharmacy's team members feel able to provide feedback to improve the pharmacy's services. And they know how to raise a concern if they have one.
Principle 3. Premises
The pharmacy's premises are clean, bright, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe, and people's private information is protected.
Principle 4. Services, including medicines management
The pharmacy is an internet pharmacy so it does not see people who use its services face to face. The pharmacy team members generally provide pharmacy services safely and effectively. The pharmacy team maintains audit trails to identify which team member provided each part of the service. The pharmacy obtains its medicines from reputable sources and stores them securely at the right temperature so that they are fit for purpose and safe to use. People are provided with the information they need to use their medicines properly. The pharmacy takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.
Pharmacy details
74-76 Cromer Street
Basment and Ground Floor
London
WC1H8DR
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |