Haslemere Pharmacy (1116395)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. They review the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

The pharmacy has enough team members. Members of the pharmacy team keep their skills and knowledge up to date. So, they can deliver safe and effective care. They use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

The pharmacy has a room where people can have private conversations with members of the pharmacy team. And it provides an adequate and secure environment for people to receive healthcare. But it is small. So, its staff don’t always have the space they need to work in.

Principle 4. Services, including medicines management

The pharmacy makes sure that its services are accessible and meet the needs of the people it serves. The pharmacy’s working practices are generally safe and effective. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources and it stores most of them appropriately and securely. Members of the pharmacy team generally carry out the checks they need to. So, they can make sure the pharmacy’s medicines are fit for purpose. They mostly dispose of people’s waste medicines properly. And they respond well to drug alerts or product recalls. So, people get medicines or devices which are safe.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure its equipment is kept clean.