Hartlepool Pharmacy (9012370)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages risks with its services. It has written procedures relevant to its services and team members follow these to help them provide services safely. They keep people’s confidential information secure. And they know how to identify situations where vulnerable people need help. The pharmacy generally keeps the records required by law. Pharmacy team members learn and improve from mistakes, but they do not always make timely written records for these.

Principle 2. Staff

The pharmacy has a team with an appropriate range of experience and skills to safely provide its services. Team members work well together and within the scope of their competence. And they have opportunities to complete ongoing training so they can develop their knowledge. Pharmacy team members know how to raise concerns, if needed.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it offers. And pharmacy team members properly secure the pharmacy to prevent unauthorised access.

Principle 4. Services, including medicines management

The pharmacy sources its medicines from recognised suppliers. And it stores and manages them appropriately. Pharmacy team members complete regular checks to ensure medicines are suitable for supply. And they respond appropriately when they receive alerts about the safety of medicines. Team members appropriately manage the delivery of services safely and effectively. And they take opportunities to provide people with advice on higher-risk medications.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.