Inspection outcome: Standards met
Last inspection: 07/12/2022
Pharmacy context
This pharmacy is situated in the basement of Harrods department store in central London. It sells over the counter medicines, and a range of health and wellbeing products. The pharmacy has an NHS contract, but it dispenses predominantly private prescriptions. The pharmacy also offers seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy has appropriate governance arrangements in place. It identifies risks associated with its services, and it has policies and procedures in place to help make sure that its team members work safely. The pharmacy has appropriate insurance for the services it provides, and it keeps the records it needs to by law. Pharmacy team members keep people’s private information safe. And they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably qualified staff to deliver its services safely. Team members receive the right training for their roles, and they work well together. The team’s professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a professional environment for people to receive healthcare services. It has a consultation room so people can have confidential conversations and receive services, such as flu vaccinations, in private.
Principle 4. Services, including medicines management
The pharmacy’s services are easy to access. Its working practices are suitably safe and effective, and people receive appropriate advice about their medicines. The pharmacy gets its medicines from licensed suppliers, and it stores them securely. And the pharmacy team members make extra checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. Equipment is appropriately maintained and used in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |