Inspection outcome: Standards met
Last inspection: 12/02/2020
Pharmacy context
The pharmacy is located on a busy road in a mainly commercial area in central Luton. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy supplies medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include: prescription collection and delivery, travel and seasonal flu vaccinations, substance misuse, needle exchange, stop smoking and emergency hormonal contraception. The pharmacy has healthy living status.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The pharmacy team manages risks in provision of its services. The pharmacy has written procedures which tell staff how to complete tasks safely. It keeps the records it needs up to date to show medicines are supplied safely and legally. The pharmacy team members make sure that people have the information they need so that they can use their medicines safely. They understand their role in protecting the welfare of vulnerable people and keeping people’s information secure.
Principle 2. Staff
The pharmacy team members effectively manage the workload within the pharmacy and work well together. They are comfortable about suggesting ways to improve the pharmacy's services.
Principle 3. Premises
The pharmacy's premises are clean, secure and generally suitable for the services provided. The pharmacy prevents people accessing the premises when it is closed and keeps medicines and information safe.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and makes sure they are stored securely at the correct temperature. The pharmacy team members take the right action if any medicines need to be returned to the suppliers. They highlight prescriptions for high-risk medicines and provide people with the information they need to take their medicines safely. The pharmacy team give advice to people about where they can get other support.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It uses these appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |