Inspection outcome: Standards met
Last inspection: 06/09/2022
Pharmacy context
This community pharmacy is part of a locally owned group of pharmacies. It is on a small row of shops in West Wimbledon, very close to a junction with the A3. The pharmacy opens six days a week, selling a range of over-the-counter medicines and some health and beauty products. It dispenses people’s prescriptions and offers seasonal influenza (flu) vaccinations in the autumn and winter months. The pharmacy supplies some medicines in multi-compartment compliance packs to help people take their medicines. And it delivers medicines to those who can’t visit the pharmacy themselves.
Inspection summary findings
Principle 1. Governance
The pharmacy satisfactorily manages the risks associated with providing its services. The pharmacy has detailed written procedures which tell staff how to carry out their tasks safely. It regularly reviews those processes to make sure they stay up to date. It also carries out regular checks to make sure all its team members are following those processes properly. It has suitable processes for learning from mistakes and effectively shares what it has learned. Members of the team communicate well with each other so that every understands what they need to do. The pharmacy manages and protects confidential information well and its team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has suitable insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. It makes sure its team members have sufficient time to complete their training and keep themselves up to date. They have a clear understanding of their roles and responsibilities. They work well together as a team and can make suggestions to improve safety and workflows as required.
Principle 3. Premises
The pharmacy’s premises are welcoming and provide a suitably professional setting for the service it delivers. They are bright, clean and easily accessible. The pharmacy has made some sensible adjustments to its premises to help reduce the spread of airborne viruses.
Principle 4. Services, including medicines management
The pharmacy delivers its service in an easily accessible, safe and effective manner. It has some suitable procedures to help minimise waste and protect the environment. Team members routinely identify those supplied with high-risk medicines, so that they can be given extra information to help them take their medicines safely. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.
Principle 5. Equipment and facilities
The pharmacy has suitable facilities and equipment for the services it provides, and it makes sure that they are used appropriately. It also ensures that people’s private information is kept safe and secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |