Inspection outcome: Standards met
Last inspection: 20/11/2023
Pharmacy context
The pharmacy is in a row of shops in the village of Harden. Pharmacy team members dispense NHS prescriptions and sell a range of over‐the‐counter medicines. The pharmacy provides seasonal flu and Covid-19 vaccinations and a small number of travel vaccinations to people. Team members provide medicines for people in multi‐compartment compliance packs. And they deliver medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages risks. It has the written procedures it needs relevant to its services to help team members provide services safely. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. Team members record and discuss the mistakes they make so that they can learn from them. But they don’t always capture key information or analyse these records, so they may miss some opportunities to learn and improve.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete some ad hoc training to help keep their knowledge and skills up to date. Pharmacy team members feel comfortable raising concerns and discussing ways to improve services.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable, well-lit space for the services provided. The pharmacy has a consultation room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy suitably sources its medicines. And it generally stores and manages its medicines appropriately. The pharmacy’s services are easy for people to access. And it has some processes to help people understand and manage the risks of taking higher-risk medicines.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |