Inspection outcome: Standards met
Last inspection: 22/07/2019
Pharmacy context
A Lloyds pharmacy located in a small shopping parade in Thatcham, East Berkshire. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance packs (MDS trays or blister packs) for those who may have difficulty managing their medicines at home and for patients in care homes. The pharmacy provides a supervised consumption service and a local delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. Team members record, review and share their mistakes to help reduce the risk of them happening again. However, while the pharmacy records its mistakes it doesn't include a lot of detail about the mistakes, so it might miss opportunities to spot patterns and trends and reduce its risks. The pharmacy keeps all the records that it needs to by law and it mostly keeps people’s information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have access to training materials to ensure that they have the skills they need. Team members make decisions and use their professional judgement to help people and they can share information and raise concerns to keep the pharmacy safe.
Principle 3. Premises
The pharmacy's premises are generally suitable for the provision of its services and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs. Staff members provide the pharmacy services safely and can identify people who require extra counselling. The pharmacy sources and stores medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services safely. These are clean and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |