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Pharmacy inspections

Inspection reports and learning from inspections

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Hallglen Pharmacy (1090493)

Inspection outcome: Standards met

Last inspection: 10/08/2020

Pharmacy context

​During the Covid-19 pandemic the pharmacy is mainly dispensing NHS prescriptions and delivering medicines to people at home. It supplies some medicines in multi-compartment compliance packs. It provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use and supplies a range of over-the-counter medicines. 

 

Inspection summary findings

Principle 1. Governance

Standards met

​The pharmacy has up-to-date working instructions to help manage the risks to its services. The pharmacy keeps some records about  dispensing mistakes that happen. But the low level of recording during the pandemic reduces the opportunity for team members to learn and make improvements​. The pharmacy mostly keeps the records it needs to by law, and the pharmacy team keeps them up to date. Members of the team protect people's personal information. And they prevent people from seeing sensitive information they are not authorised to see. They know the importance of their role in protecting vulnerable people.

Principle 2. Staff

Standards met

​The pharmacy team members are qualified for their roles and the services they provide. The pharmacy supports trainees to develop their skills. And it provides protected learning time in the workplace for them to complete training courses. The pharmacy updates the team members about changes to pharmacy services when they arise. But it doesn't provide ongoing training so that team members continue to develop in their roles. The team members support each other in their day-to-day work. They are enthusiastic and knowledgeable in their roles, and they suggest improvements to make services more effective. ​

Principle 3. Premises

Standards met

​The pharmacy is clean and hygienic and has infection control arrangements in place. It has consultation facilities to meet the needs of the services it provides, and people can speak in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy displays information in the window to keep people up to date about​ the services it provides. It provides public health information and safety information to protect people from Covid-19. The pharmacy mostly stores and manages its medicines appropriately. And the team members act on safety notices and remove faulty medicines from use. They know the importance of making additional checks with people about their high-risk medicines. And when to speak with people about their medicines to help keep them safe.​ The pharmacy has working instructions for the team members to follow to support them to deliver services in a safe and effective way. 

 

Principle 5. Equipment and facilities

Standards met

​The pharmacy has the equipment it needs to provide safe services. It keeps it clean and well-maintained.

Pharmacy details

Unit 2 Hallglen centre
FALKIRK
FK12RB
Scotland

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards