Inspection outcome: Standards met
Last inspection: 18/11/2025
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Pharmacy context
A local community based pharmacy belonging to the South Hampshire pharmacy chain; H.J. Everett. There are 11 pharmacies owned by the company. The pharmacy has a semi- rural location next door to a GP surgery in the village of Whiteley on the outskirts of Fareham town centre.
The majority of the pharmacy’s customers live locally and consist of predominantly young families living locally although there are also significant number of elderly customers using the pharmacy’s services. It is expected that the number of young families moving into the area will further increase with the proposed development of 5000 new homes within the next year.
NHS dispensing is the main activity with approximately 6,500 prescriptions dispensed each month. Approximately 30% of prescriptions are received electronically. 50% are collected from local surgeries on behalf of patients with the remainder brought in by walk-in patients. The pharmacy also provides a repeat prescription ordering and delivery service. Prescriptions are almost entirely obtained from the village surgery next door, with a small number received form two or three other surgeries across the area.
Other services include Medicines Use Reviews (MURs) and a New Medicines Service (NMS). Approximately 5 patients are seen each month for an MUR but there is an almost negligible uptake of the NMS service. Emergency Hormonal Contraception (EHC) is provided under a NHS Patient Group Direction (PGD) and there is also a free condom service and a chlamydia screening service. The pharmacy provides medicines in monitored dosage system trays (MDS) for 50 patients in the community and 7 care home residents. Drug misuse services are available although there are no clients using the service currently. The pharmacist offers a seasonal flu vaccination service and 120 customers were vaccinated via either an NHS or a private PGD last winter.
In recent weeks the pharmacy has been commissioned to provide urgent medication to patients through its participation in the Pharmacy Urgent repeat Medication (PURM) scheme. The scheme is designed to help patients who contact NHS 111 to seek advice after running out of their medication although there has been no uptake as yet.
The pharmacy is in the process of becoming established as a Healthy Living Pharmacy.
Opening hours are 8.45am to 6.15pm from Monday to Friday and 9am to 12.00 noon on Saturday.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
Pharmacy details
The Whiteley Surgery
Yew Tree Drive
Whiteley
FAREHAM
PO157LB
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |