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Pharmacy inspections

Inspection reports and learning from inspections

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H E Matthews Pharmacy (9011392)

Inspection outcome: Standards met

Last inspection: 20/04/2021

Pharmacy context

This is a Healthy Living Pharmacy (HLP) located in a small parade of shops in Carshalton, Surrey. The pharmacy recently moved to its new premises, just a few doors along the parade from its original site. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy also dispenses some medicines in multicompartment compliance aids (blister packs) for those who may have difficulty managing their medicines. Other services include anticoagulant monitoring which can be offered in people’s homes.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing risks effectively. The pharmacy satisfactorily records the mistakes it makes during the dispensing process. It reviews those records on a regular basis, learns from them and takes appropriate action to avoid problems being repeated. The pharmacy has adequate insurance in place to help protect people if things do go wrong. The pharmacy has up-to-date written instructions which tell staff how to complete tasks safely. It has also made suitable adjustments to those instructions so that it helps to prevent the spread of COVID-19. The pharmacy manages and protects confidential information well, and it tells people how their private information will be used. Team members also understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are appropriately trained, and they have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate. And they respond well when things go wrong to make their services safer.

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for people to receive healthcare services. It has made suitable adjustments to its premises to help minimise the spread of COVID-19.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can easily access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It carefully identifies people supplied with high-risk medicines so that they can be given extra information they need to take their medicines safely. And it keeps detailed records of the information provided so that it can easily show what it has done if asked. The pharmacy responds satisfactorily to drug alerts or product recalls to make sure people only get medicines or devices which are safe. It keeps a record of the checks it makes to keep people safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.

Pharmacy details

148 Stanley Park Road
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards