GS Health Ltd (1089954)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members record and review some mistakes that happen and use this to learn from their mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to improve services. It manages and protects people’s confidential information and it tells people how their private information will be used. The pharmacy generally maintains all the records that it must keep by law. However, details were missing from some of its records. This means the pharmacy may not have a complete audit trail or be able to show exactly what has happened if any problems arise.

Principle 2. Staff

The pharmacy staff have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.

Principle 3. Premises

The pharmacy generally provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team generally protects people’s private information and the pharmacy is secure and protected from unauthorised access.

Principle 4. Services, including medicines management

Pharmacy services are accessible, effectively managed and safely delivered, pharmaceutical stock is generally appropriately obtained, stored and supplied. Where a medicinal product is not fit for purpose, the team take appropriate action.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to provide the services offered. The pharmacy uses its facilities to protect patient privacy.