Inspection outcome: Standards met
Last inspection: 25/02/2020
Pharmacy context
This is a community pharmacy in a parade of shops in a largely residential area. It has recently changed its name and owner. It mainly dispenses NHS prescriptions and also offers Medicines Use Reviews and New Medicine Service checks. Some people use its substance misuse service. The pharmacy supplies medications in multi-compartment compliance packs to some people to help them take their medicines safely. And it provides a minor ailments service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. People using the pharmacy can provide feedback and raise concerns. The pharmacy largely keeps the records it needs to by law to show that medicines are supplied safely and legally. Team members know how to safeguard vulnerable people. And they generally protect people’s personal information well. When a mistake happens, the pharmacy team responds well. But team members do not always record mistakes that happen during the dispensing process. And this may mean that they miss out on opportunities to learn and make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. And they do the right training for their roles. They are comfortable about raising any concerns or making suggestions. And they can take professional decisions. They do some ongoing training to help them keep their knowledge and skills up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and they are kept secure. People can have a conversation with a pharmacist in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. People with a range of needs can access its services. It gets its stock from reputable sources and largely stores it properly. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. It dispenses medicines into multi-compartment compliance packs safely. But it doesn’t always supply patient information leaflets which come with the medicines. And this could mean that people don’t have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for its services and generally maintains it well. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |