Inspection outcome: Standards met
Last inspection: 30/06/2023
Pharmacy context
The pharmacy is in a mixed commercial and residential area of northwest London. It sells over-the-counter medicines and provides health advice. It dispenses NHS and private prescriptions. Services include delivery, supervised consumption, emergency hormonal contraception, COVID-19, travel and seasonal flu vaccinations, and community pharmacist consultation service, discharge and new medicines services. The pharmacy supplies medicines in multi-compartment compliance packs for people who have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. Members of the team follow suitable written instructions to help them manage the risks associated with providing services and working safely. They mark prescriptions for high‐risk medicines so they can give people the support they need to use them properly. The pharmacy's team members record their mistakes to learn from them and take appropriate action to stop the same mistakes happening again. The pharmacy keeps the records it needs to show that medicines are supplied safely and legally. The pharmacy team members safeguard people’s private information. And they are trained in how they can protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy team members work well together to manage the workload. They are comfortable about providing feedback on how to improve their services. The pharmacy encourages them to undertake ongoing learning relevant to their roles supporting them in keeping their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are bright and suitable for the provision of healthcare. The pharmacy is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.
Principle 4. Services, including medicines management
The pharmacy tries to make sure its services are easily accessible to people who have different needs. Its working practices are generally safe and effective. And it obtains its medicines from reputable sources so they are fit for purpose and safe to use. Pharmacy team members highlight prescriptions for high‐risk medicines and make sure people get the information they need to use their medicines safely. They store medicines securely at the right temperature and they keep records of regular checks to show medicines are safe to use. The team knows what to do if any medicines or devices need to be returned to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |