Inspection outcome: Standards met
Last inspection: 18/02/2020
Pharmacy context
This family run pharmacy is located in a residential area of Halesowen. Most people who use the pharmacy are from the local area. It dispenses prescriptions and sells a range of over-the-counter (OTC) medicines as well as other household items. And it supplies some medicines in multi-compartment compliance aid packs, to help make sure people take them correctly. The pharmacy offers several other NHS services including Medicines Use Reviews (MURs), the Community Pharmacist Consultation Service (CPCS) and a local minor ailments scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks. It secures people’s private information and keeps the records it needs to by law. The pharmacy team members record their mistakes to help them learn and improve, and they are clear about their roles. Team members understand how to raise concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members are suitably trained for their roles and are able to comfortably manage the dispensing workload. Team members get some feedback on their development and feel comfortable to provide feedback and raise concerns.
Principle 3. Premises
The pharmacy provides a suitable environment for the provision of pharmacy services. It has a consultation room so members of the public are able to access an area for private and confidential discussions.
Principle 4. Services, including medicines management
Pharmacy services are generally accessible and suitably managed so that people receive appropriate care. The pharmacy sources and stores medicines appropriately and team members carry out checks to help make sure that they are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services and team members use equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |