Inspection outcome: Standards met
Last inspection: 15/06/2022
Pharmacy context
This is an NHS community pharmacy set on a parade of shops and businesses in Battersea. The pharmacy opens six days a week. It sells over-the-counter medicines and some health and beauty products. It dispenses people’s prescriptions. And it delivers medicines to people who can’t attend its premises in person. The pharmacy provides multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. And people can get a flu jab (vaccination) from the pharmacy too.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages its risks. It has procedures to help make sure its team works safely. And it keeps the records it needs to by law. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They mostly keep people’s private information safe. And they talk to each other about the mistakes they make. So, they can learn from them. People using the pharmacy can provide feedback to help improve its services.
Principle 2. Staff
The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They generally work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate and secure environment to deliver it services from. And people can receive services in private when they need to. But its team don’t always have the space they need to work in when it’s busy.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access. Its working practices are safe and effective. Its team members are helpful. And they make sure that people have the information they need. So, they can use their medicines safely. The pharmacy gets its medicines from reputable sources. And it generally stores them appropriately and securely. Members of the pharmacy team mostly dispose of people’s unwanted medicines properly. And they carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |