Inspection outcome: Standards met
Last inspection: 23/03/2022
Pharmacy context
This is an NHS distance-selling pharmacy set in an industrial unit on the outskirts of Guildford. The pharmacy opens five days a week. It provides most of its services at a distance. It dispenses people’s NHS prescriptions. And it delivers these medicines to people by courier or post. People are generally not allowed to visit the pharmacy in person. But they can visit it to get their coronavirus (COVID-19) vaccinations. This inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks associated with its services. And it has written instructions to help make sure its team works safely and monitors the services it delivers. The pharmacy acts on the feedback it receives to help it improve. It keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people. And they keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team undergo training for the jobs they do. They’re comfortable about giving feedback on how to improve the pharmacy and its services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate environment to deliver it services from. Its premises are clean and secure. And people can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy provides most of its services at a distance. And people can access these easily. The pharmacy also offers COVID-19 vaccinations. And it keeps appropriate records to show that it has given the right vaccine to the right person. The pharmacy has safe and effective working practices. And it gets its medicines from reputable sources and stores them appropriately and securely. Members of the pharmacy team generally carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they have procedures to help them properly dispose of spent sharps and people’s waste medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
Pharmacy details
1c Henley Business Park
Pirbright Road
Normandy
Guildford
GU32DX
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |