Inspection outcome: Standards met
Last inspection: 25/04/2023
Pharmacy context
This is a small family-owned pharmacy on a parade of shops in Whaddon, near Croydon. Most of the people using the pharmacy live nearby. It dispenses people’s prescriptions, sells over-the-counter medicines and provides healthcare advice. It dispenses some medicines in multicompartment compliance packs to those who find it difficult to manage their medicines. And it offers a delivery service to people who can’t visit the pharmacy in person.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services in line with its written procedures which are being followed by its team members. They are clear about their responsibilities and know when to seek help. The pharmacy keeps satisfactory records of the things it needs to, although some of them are not as complete as they could be. The pharmacy manages and protects confidential information well and has suitable insurance in place to help protect people if things do go wrong. Its team members understand their role in helping to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members satisfactorily complete their tasks but the pharmacy hasn’t done enough to ensure all of them start the required training on time. However, they do have a suitable understanding of their role, and they work well together.
Principle 3. Premises
The pharmacy’s premises provide a secure environment for people to receive its services. The pharmacy is well laid out with sufficient space for people to wait for their prescriptions. It has a suitably fitted out consultation room, which it uses for some of its services and for sensitive conversations.
Principle 4. Services, including medicines management
The pharmacy provides its service in a safe and effective manner, and people with a range of needs can easily access them. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It appropriately identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. The pharmacy responds satisfactorily to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment for the range of services it provides. It also has easy access to appropriate sources of information that it may need. It uses its facilities and equipment appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |