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Pharmacy inspections

Inspection reports and learning from inspections

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Global Health Travel Clinic (9011390)

Inspection outcome: Standards met

Last inspection: 11/05/2021

Pharmacy context

This is a pharmacy set in a business unit on the outskirts of Longcross. The pharmacy provides travel vaccinations, some childhood vaccinations and malaria prevention medicines. It offers a coronavirus (COVID-19) polymerase chain reaction (PCR) testing service. This includes testing people travelling abroad or arriving into the country. The pharmacy sells a few over-the-counter medicines too. It doesn’t open set hours. It doesn’t offer any NHS services. It advertises its services online. And people need to make an appointment to access its services.  This inspection took place during the COVID-19 pandemic.​

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages its risks well. And it has procedures to help make sure its team works safely. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They adequately monitor and review the safety of the services they deliver. They understand their role in protecting vulnerable people. And they keep people’s private information safe. People using the pharmacy can provide feedback to help improve the service they receive. The pharmacy keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough suitably qualified people in its team. Members of the pharmacy team keep their skills and knowledge up to date. So, they can deliver safe and effective care. They make appropriate decisions about what is right for the people they care for. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate and secure environment for people to receive healthcare. And its premises are clean and tidy.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are generally safe and effective. But some people who can’t climb stairs may have difficulty getting to the pharmacy. So, the pharmacy team helps these people find another place that provides the same service if it can’t. The pharmacy offers vaccinations and keeps records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of people’s waste medicines properly too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. And, it uses its equipment to make sure people’s data is kept secure.

Pharmacy details

1st Floor Unit 4
Hersham Farm Business Centre
Longcross
Chertsey
KT160DN
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards