Glevum Pharmacy (1110212)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy mainly keeps the up-to-date records that it must by law. The pharmacy team keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at recording and learning from mistakes to prevent them from happening again.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. They are actively trying to recruit more staff and the company provides support when team members are on holiday or off sick. The team members feel comfortable about raising concerns and making suggestions to their managers. But, there are no formal appraisals and so any gaps in their skills or knowledge may not be identified. Those members in training are not allocated dedicated learning time, so it may take them longer than anticipated to complete their courses.

Principle 3. Premises

The pharmacy looks professional. The work areas are tidy, clean and organised. The pharmacy signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Everyone can access the services the pharmacy offers. It generally manages the services effectively to make sure that they are delivered safely. The pharmacy gets its medicines from appropriate sources. And, it stores them safely. The team members make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.