Gillbrae Pharmacy (1100088)

Inspection summary findings

Principle 1. Governance

The pharmacy team follows written procedures to help ensure it delivers its services safely and effectively. It generally keeps the records that are needed by law. But some records are incomplete so the pharmacy may not always be able to show that it has acted appropriately. Team members discuss their mistakes and record them so that they can learn from them. They keep people's private information secure, and they know how to protect vulnerable people and children.

Principle 2. Staff

The pharmacy has enough suitably trained team members to manage the workload and deliver its services safely and effectively. There is an open and honest culture within the team and team members discuss their mistakes together to learn from them. And they feel comfortable raising concerns if they need to.

Principle 3. Premises

The pharmacy is clean and tidy and provides suitable space for the services it delivers. It has an appropriately soundproofed room where people can access services and have private conversations with team members.

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services well. It has appropriate procedures to ensure people receive their medicines when they need them. Team members store and manage medicines as they should. And they carry out checks to make sure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for its services. And it uses the equipment and facilities in a way that protects people’s private information.