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Pharmacy inspections

Inspection reports and learning from inspections

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Gibbs & Gurnell (1032548)

Inspection outcome: Standards met

Last inspection: 16/07/2019

Pharmacy context

This is a traditional community pharmacy and perfumery, located in the centre of Ryde on the Isle of Wight. The pharmacy dispenses NHS prescriptions, provides healthcare advice to people. It also supplies medicines in multi-compartment compliance aids, for those patients who may have difficulty managing or remembering to take their medicines, when living in care homes or their own homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides services in line with processes and procedures, which are followed by staff. But these are due a review to ensure that they are still relevant. Team members review and learn from mistakes that occur during the dispensing process to prevent similar mistakes in future. But the team could do more to increase the learning gained from these incidents. The pharmacy team asks people for their views and deals with any complaints. And it uses this feedback to improve the service it provides. ​The pharmacy team generally keeps the records it needs to by law. ​The pharmacy protects people's private information and the team members understand their roles in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy’s team members have the right skills and training for the roles they undertake. The pharmacy supports the ongoing learning and development of its staff to keep their skills and knowledge up to date. The pharmacy team can make suggestions and get involved in making improvements to the systems used and services provided.

Principle 3. Premises

Standards met

The pharmacy premises are safe, secure and suitable for the pharmacy services provided.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally delivers its services in a safe and effective manner and people receive appropriate advice and support to help them use their medicines properly. The pharmacy advertises its services and people can access them. The pharmacy sources, stores and manages medicines appropriately. And so makes sure that all the medicines it supplies are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely.

Pharmacy details

34 Union Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards