Inspection outcome: Standards met
Last inspection: 23/04/2019
Pharmacy context
A community pharmacy set in a small row of shops in a residential area of Redhill. The pharmacy opens six days a week. It sells a range of over-the-counter medicines and dispenses NHS prescriptions. It also supplies medicines in multi-compartment compliance packs to people living within their own homes.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team know what their responsibilities are. They work to professional standards and identify and manage risks appropriately. The pharmacy adequately monitors the safety of its services. Its team members log the mistakes they make during the dispensing process. So, they can learn from them and strengthen their procedures. The pharmacy generally keeps all the records it needs to by law. The pharmacy acts upon people’s feedback. And it keeps people’s private information safe and explains how it will be used. The pharmacy team understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to deliver its services safely. But members of the pharmacy team don’t always have time set aside so they can carry out training during working hours. The pharmacy encourages its staff to provide feedback. The team members know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The premises are clean and the pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people. The pharmacy generally provides safe and effective services. It delivers prescription medicines to people's homes and keeps records to show that it has delivered the right things to the right people. The pharmacy gets its medicines from reputable sources and stores them appropriately and securely and supplies them safely. And it disposes of people’s waste medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |