Gallagher Pharmacy (1041821)

Inspection summary findings

Principle 1. Governance

The pharmacy is good at identifying and managing the risks associated with the services it provides to people. It has a comprehensive set of written procedures for the team members to follow to help them deliver the services safely. And the pharmacy helps its team members understand the importance of following these procedures. The pharmacy keeps the records it must have by law and it keeps people's private information secure. It asks people to provide feedback on its services. And following this feedback, it makes changes to its services as a result. The pharmacy team members are good at recording mistakes that happen during dispensing. T​hey make sure they understand why these mistakes happen. And what they can do to learn from them. They implement changes to minimise the risk of similar mistakes happening in the future. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children.

Principle 2. Staff

The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely. They work well together to manage their workload and to ensure people receive a high-quality service. The pharmacy is good at supporting its team members to complete training. They can tailor their training to their own needs to improve their knowledge and skills. And the pharmacy supports the team members with a good amount of protected training time and regular performance appraisals. The team members can make suggestions to improve the pharmacy's services. And the pharmacy listens and makes changes. The team members feel comfortable to raise professional concerns when necessary.

Principle 3. Premises

The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a suitable consultation room where people can speak to the team members privately.

Principle 4. Services, including medicines management

The pharmacy advertises the wide range of services it provides and makes them easily accessible to people. It proactively helps people who do not speak English as a first language, to understand how to take their medicines correctly. The pharmacy safely manages how it dispenses its medicines and keeps comprehensive audit trails to support this. So, the pharmacy can easily identify any potential mistakes. The pharmacy provides medicines to some people in multi-compartmental compliance packs to help them take them correctly. And it manages the risks associated with the service well. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.