Inspection outcome: Standards met
Last inspection: 08/11/2019
Pharmacy context
The pharmacy is on a main road in the centre of a small town. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartment compliance packs. These help people remember to take their medicines. It provides a delivery service. The pharmacy provides NHS services including the treatment for urinary tract infections. And impetigo and minor ailments. And provides a private flu vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. The pharmacy keeps all the records as required by law, in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.
Principle 3. Premises
The pharmacy is clean and secure. The premises are well maintained and offer a professional environment for the delivery of the pharmacy’s services. The pharmacy has good arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy has robust processes and systems in place to help identify and manage the risks associated with providing its services. And it ensures that people receive their medication with the required advice and support. The pharmacy team members dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. It provides services to help the local community. The pharmacy gets its medicines from reputable sources. And it has systems in place to ensure medicines are safe and fit to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |