Inspection outcome: Standards met
Last inspection: 29/01/2020
Pharmacy context
The pharmacy is located in a parade of businesses in a mainly residential area of Watford. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy supplies medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include: substance misuse, stop smoking, emergency hormonal contraception and seasonal flu vaccination.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are generally safe and effective. The pharmacy team members record mistakes they make so they can learn from them and prevent the same sort of mistakes happening again. The pharmacy has written procedures which tell pharmacy team members how to complete tasks safely. It generally keeps its records up to date which show medicines are supplied safely and legally. The pharmacy team members keep people's private information safe and understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy team members work well together to manage the workload. They are comfortable about providing feedback to the pharmacist to improve services.
Principle 3. Premises
The design and layout of the pharmacy's premises are suitable for the nature of its activites. It provides a safe and suitable environment for people to receive healthcare. The consultation room is used regularly so people can speak to the pharmacy team members in private.
Principle 4. Services, including medicines management
The pharmacy’s services are easy to access by people with a range of needs. The pharmacy's team members source, store and manage medicines safely and take the right action when medicines need to be returned to the suppliers. They are helpful and give advice to people about where they can get other support. And make sure people have all the information they need to use their medicines in the right way.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. These are used appropriately to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |