Inspection outcome: Standards met
Last inspection: 15/06/2022
Pharmacy context
This is a community pharmacy on a main road beside other retail premises. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to care homes. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And sells and supplies a range of over-the-counter medicines. It offers services including smoking cessation, seasonal flu vaccination, travel vaccination and blood pressure measurement.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks with its services. The pharmacy team members mostly follow written processes for the pharmacy’s services to help ensure they provide them safely. They record their mistakes to learn from them and make some changes to avoid the same mistakes happening again. But they do not review them to identify trends, so they may be missing learning points. The pharmacy keeps all the records that it needs to by law, and it keeps people’s information safe. Team members know who to contact if they have concerns about vulnerable people.
Principle 2. Staff
The pharmacy has enough trained and experienced team members to safely provide its services. It supports team members by providing training and coaching during the working day. Team members make decisions within their competence to provide safe services to people. They know how to make suggestions and raise concerns if they have any, to keep the pharmacy safe.
Principle 3. Premises
The pharmacy premises are clean and suitable for the pharmacy’s services. The pharmacy has suitable facilities for people to have conversations with team members in private. And the pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with suitable information to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and mostly stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver its services. And it looks after the equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |