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Pharmacy inspections

Inspection reports and learning from inspections

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Flora Fountain Ltd. (1035172)

Inspection outcome: Standards met

Last inspection: 05/03/2020

Pharmacy context

This is a community pharmacy belonging to a small independent pharmacy business. The pharmacy is in Uxbridge town centre. As well as the NHS Essential Services, the pharmacy provides Medicines Use Reviews (MURs), New Medicines Service (NMS) and supplies medicines in multi-compartment compliance packs for people living in the local community. The pharmacy also has a prescription delivery service for the housebound. And a substance misuse service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. Its team members understand their responsibilities in helping to protect vulnerable people. They listen to people’s concerns and keep their information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. But the pharmacy does not always keep its records in the way that it should.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Team members can make suggestions and get involved in making improvements to the safety and quality of services provided. They work effectively together in a supportive environment.

Principle 3. Premises

Standards met

The pharmacy’s premises are clean, organised and professional looking. They provide a safe, secure environment for people to receive healthcare services. The pharmacy uses its facilities in a way which protects people’s privacy, dignity and confidentiality

Principle 4. Services, including medicines management

Standards met

The pharmacy generally delivers its services in a safe and effective manner. And, people can easily access them. Staff try to make sure they give people the advice and information they need to help them use their medicines safely and properly. The pharmacy generally manages its medicines safely. And it usually carries out checks to make sure its medicines are fit for purpose. But it does not always store them properly after they have been removed from their original packs.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide services safely. In general, the pharmacy uses its facilities and equipment to keep people's private information safe

Pharmacy details

283 High Street
UXBRIDGE
UB81LQ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards